Please read the frequently asked questions below to try and resolve your support issue. If you need further assistance, contact support.

Frequently Asked Questions
Is my wireless carrier supported?
Text messages can be received automatically on almost all cellular phones in the United States and Canada. We currently support the following networks: Altell, AT&T/Cingular, Cell South, Cincinnati Bell, Dobson, Nextel, RCC, Suncomm, Sprint PCS, T-mobile, US Cellular, Verizon Wireless, and Virgin Mobile USA.

Is there a cost to receive the text messages?
Standard text message rates apply from your wireless carrier.

How often will I receive the text messages?
The number of text messages you may receive depends on the specific text messaging service you are subscribing to. The number can range from 1 per week to several per day.

How do I unsubscribe?
You can unsubscribe from your cell phone by replying to any message sent by network with the word "STOP" in the message. Or by sending the word "STOP" to 53203.

What is the confirmation code?
The confirmation code is the code you received on your cell phone during the registration process if you subscribed from the web. When you subscribe from the web, we will send you a text message with a 4-digit confirmation code in it. You will then either enter that confirmation code on the web to complete your subscription, or you can reply to the text message with the word "OK" in the body of the message.

I signed up but did not get the confirmation message with the code?
Check to make sure that we support your carrier in the first question above. If your carrier is not listed, we currently do not support your phone. If your carrier is listed, please contact support.

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